Virsentio Privacy Policy
Effective Date: May 5, 2025At Virsentio (“Virsentio,” “we,” “us,” or “our”), your privacy and trust are our top priorities. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information when you interact with Virsentio’s website, services, and communications, whether you are a client or a provider, and whether the relationship is formal or informal. By using our website or engaging with our services, you agree to the terms of this Policy. If you have any questions or concerns, please contact us at info@virsentio.com and include "Privacy Inquiry" in the subject line of the email.
Scope of This Policy: This Policy applies to all users of Virsentio’s website, applications, and services, including clients seeking mental health concierge services and providers with whom we collaborate. This Policy does not apply to any medical information you may provide directly to a third-party provider or therapist. Virsentio is not a healthcare provider and does not provide medical care or therapy.
Information We Collect: We collect information to operate our business and deliver high-quality experiences. The types of information we collect include:
Personal Information: Name, contact details (email, phone, address), demographic information, and any information you provide when you inquire about or use our services.
Service Information: Preferences, needs, goals, and background information relevant to connecting you with appropriate providers or tailoring our services.
Provider Information: Professional qualifications, areas of expertise, contact information, and other details relevant to matching providers with clients.
Communication Data: Records of interactions with us, including emails, phone calls, messages, and notes from consultations or support requests.
Technical Data: IP address, browser type, device identifiers, and information about how you access and use our website and services.
Other Information: Information you submit through forms, surveys, feedback, or participation in any community features we may offer.
How We Collect Information:
Directly from you when you communicate with us, complete forms, or use our services.
Automatically through cookies, web beacons, and similar technologies when you visit our website.
From providers or partners, with your knowledge and consent, to facilitate service delivery.
From publicly available sources or third parties, as permitted by law.
How We Use Information:
Provide and improve our concierge and coaching services.
Match clients with suitable providers and facilitate introductions.
Communicate with you about your requests, our services, and updates.
Respond to inquiries, provide customer support, and resolve issues.
Personalize your experience and recommend relevant services.
Conduct internal research, analytics, and service development.
Enforce our terms and comply with legal obligations.
How We Share Information: We do not sell your personal information. We may share information as follows:
With Providers: If you are a client, we may share relevant information with providers to facilitate introductions and ensure a good match. This information sharing will be governed by a separate agreement entered into between Virsentio and the client.
With Clients: If you are a provider, we may share your professional information with clients seeking services.
With Service Partners: We may share information with trusted partners who assist us in delivering our services (e.g., IT, communications, analytics), under confidentiality agreements.
For Legal and Safety Reasons: We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Virsentio, our users, or others.
With Your Consent: We may share information with third parties at your direction or with your explicit consent.
We use cookies and similar technologies to enhance your experience on our website, understand how users interact with our site, and provide relevant content and recommendations. You can manage cookie preferences through your browser settings.
Your Choices and Rights Regarding Your Information:
Access and Update: You may request access to or correction of your personal information.
Delete: You may request deletion of your information, subject to certain exceptions.
Opt-Out: You may opt out of receiving marketing communications. Essential service communications will still be sent.
To exercise these rights, contact us at info@virsentio.com with "Privacy Inquiry" in the subject line.
Data Security: We use commercially reasonable safeguards to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission or storage is completely secure.
Data Retention: We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period depends on the nature of the information and our business needs.
Children’s Privacy Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with information, contact us at privacy@virsentio.com, and we will promptly delete it.
International Users If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries. The data protection laws in these countries may differ from those in your country of residence.
Third-Party Sites Our website may contain links to third-party sites not governed by this Policy. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing information.
Do Not Track Some browsers transmit “Do Not Track” signals. We do not currently respond to these signals.
Information for California Residents If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA):
The right to know what personal information is collected, used, shared, or sold. The right to delete personal information held by us. The right to opt-out of the sale of personal information (we do not sell your information). The right to non-discrimination for exercising your privacy rights. To make a request, contact us at info@virsentio.com and indicate you are a California resident making a “CCPA Inquiry.”
Changes to This Policy We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Policy.
Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Virsentio Privacy Team info@virsentio.com and use the subject line "Privacy Inquiry". Thank you for trusting Virsentio. We are committed to protecting your privacy and providing a secure experience.